Privacy Policy

ROLCO BIANIL SA, the largest purely Greek industry in the field of detergents and cleaning products, attaches great importance to the lawful processing, security and protection of your personal data, in whatever capacity you cooperate or communicate with us (such as prospective or active Customers, Consumers, Partners, Suppliers, Employees, website visitors or generally third parties cooperating with our Organisation).

1. What is personal data

Personal data includes any information, on paper or electronic medium, which may lead either directly or in combination with other data to your unique identification or to your location as a natural person. This category includes, as applicable, data such as Full Name, Tax ID, Social Security Number, ID Number, physical & electronic addresses (emails), landline and mobile phone numbers, SMS/MMS recipient data, bank/debit/prepaid card details, equipment or terminal device identifiers - computer - smartphone - tablet, web browsing history (log files, cookies etc.), and any other information that enables your unique identification under the provisions of the General Data Protection Regulation (GDPR 2016/679), applicable Greek legislation and decisions of the Data Protection Authority.

2. What personal data we collect

We process and protect personal data within the framework of our lawful business activity which includes:

  • Procurement of raw materials, finished products and services.
  • Development and production of consumer detergent and cleaning products.
  • Sale of our products to customers and consumers either directly (retail outlet) or through third parties.
  • Customer and consumer service/support (consumer helpline).
  • Marketing activities, your communication/information, as well as any other supporting activity.

3. Processing of personal data

ROLCO will use personal data for the following processing purposes, within the framework of our relationship or provided you have given us your explicit and specific consent, per service:

  • For the sale of our products/services.
  • For promotional activities such as competitions, newsletters, etc. either directly or through third parties.
  • For your support/information regarding ROLCO products/services, responding to your requests and questions, as well as updating and responding to your suggestions and comments for improving our products/services.
  • For the management and analysis of website traffic and improving your experience and to provide you with information related to products, services, competitions, offers, etc.
  • For internal operations and analysis such as internal management, fraud prevention, use by management information systems, invoicing, accounting, billing and auditing.

4. What are the principles of collection and processing

ROLCO applies the Processing Principles of GDPR 2016/679 (lawfulness, objectivity, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality and accountability).

ROLCO protects and safeguards your Rights regarding the processing of your Personal Data (information, access, rectification, erasure, restriction of processing, portability, objection and non-automated decision-making based on profiling, as specified in the GDPR and Greek legislation). The above apply without any discrimination and are applied to all processing carried out and all services provided by ROLCO.

5. How we collect personal data

ROLCO collects personal data with your consent, which you provide by accepting the terms of use of each of our services, such as:

  • When you call our numbers for service, when you send us email or complete an application for information / participation in contests / newsletter subscription or when you visit consumer service communities.
  • When you purchase our products through our retail outlet or cooperate with us.
  • When you send us the postal address for issuing or sending an invoice or other document.
  • When you voluntarily register in printed or electronic catalogues to receive printed, electronic or SMS informational material or other marketing material or update these preferences.
  • When you visit our websites through which we collect, via cookies, the necessary information from your terminal device and your browser or visit ROLCO social networking pages (Facebook, LinkedIn, Instagram, YouTube, G+).

6. Your Rights

ROLCO will always request the minimum personal data required by law for the implementation of our Services and the best possible service to you.

ROLCO retains your personal data only for as long as required by the contractual terms of each service, as well as the general tax and other legislation, based on the respective processing purpose and then anonymises or deletes them.

If you believe that the processing of your personal data is not lawful, or that your rights have been violated, you have the right to file a complaint with the Data Protection Authority, by completing the complaint form posted on the website www.dpa.gr.

7. Cookie Policy

In compliance with the relevant European E-Privacy Directive 2009/136/EC, our websites (www.rolco.gr), as well as all our product and promotional websites) use "cookies".

By using our websites, you agree (opt-in) to the processing of your personal data collected by search engines or social networks.

If you do not wish third parties such as Google, Facebook, Twitter etc. to receive information from your browser when you visit ROLCO websites, you can opt out by making the appropriate selection.

8. Transfer of your data to third parties

ROLCO does not transfer your personal data to third parties except when required by Law and to the extent necessary to complete our relevant business activities.

At ROLCO we select reliable Partners and set contractual restrictions on third parties to which we transfer your personal data.

9. Security of your personal data

We take appropriate technical and organisational measures to ensure that your personal information is transferred, stored and processed in accordance with security standards and procedures.

At ROLCO we recognise the importance of protecting the Privacy of all your personal information.

10. Display of targeted advertisements

We may use your personal data in combination with other information we have collected to carry out relevant marketing promotional activities.

We do not use automated tools for detecting and evaluating your consumer profile.

11. Links to third-party websites

ROLCO websites may contain links leading to other websites of third-party independent entities. ROLCO bears no responsibility whatsoever for the content, actions or policies of these websites.

12. Unsolicited commercial communication

ROLCO does not permit the use of our website or our services for the transmission of bulk or unsolicited commercial email messages (spam).

13. Contact details of ROLCO S.A.

If you have questions or comments regarding this security and personal data protection policy, please send us an email at: info@rolco.gr.

ROLCO Representative: Mr. Giorgos Stylianidis

Address: Rolco BIANIL S.A. 111 Agias Annis, Rentis 18233, Athens - Greece | Phone: +30 2103493000 | Fax: +30 2103426171

14. Validity of the Security and Personal Data Protection Policy

This Policy is subject to periodic improvement and revision.

Any changes to this Policy will apply to information collected from the date the revised version is published, as well as to existing information we hold.